Enrollment Coordinators Relationship with Mendry

Enrollment Coordinator

How Independent Enrollment Coordinators May Support Providers

Enrollment Coordinators listed on Mendry are independent professionals who maintain listings on the platform. Providers choose whether to contact a coordinator and, if they decide to move forward, work directly with that coordinator under their own agreement. A listing on Mendry does not create an employment, agency, or supervisory relationship with Mendry. Mendry provides the directory only and does not assign coordinators, set fees, supervise services, handle PHI, or guarantee outcomes. Providers often seek administrative support when navigating enrollment-related processes, organizing documentation, and preparing for participation in programs that involve structured requirements and recurring administrative steps. These processes can include multiple forms, checklist items, follow-up requests, and documentation tracking that require time and consistency. Mendry created this directory to help providers identify independent Enrollment Coordinators who may offer non-clinical administrative support that fits the provider’s workflow and needs.

Enrollment Coordinators

May assist providers with administrative readiness tasks related to programs and workflows such as

The scope of support depends entirely on the direct agreement between the provider and the coordinator. Mendry does not determine what services a coordinator provides and does not manage the provider–coordinator relationship.

What Enrollment Coordinators May Help With

Enrollment Coordinators listed on Mendry may offer administrative support designed to help providers stay organized and manage non-clinical requirements. Depending on the coordinator and the arrangement you establish directly with them, assistance may include:

Enrollment Coordinators do not control approvals, eligibility determinations, reimbursements, credentialing decisions, or network participation outcomes. Their role is administrative and supportive rather than decision-making. A coordinator may help reduce avoidable delays caused by missing documents or disorganized workflows, but no coordinator can promise outcomes controlled by external organizations.

What Providers Should Expect When Working With a Coordinator

Most successful provider–coordinator relationships start with clarity. Providers should expect that a coordinator will ask for core information up front. This is usually not about creating extra work—it’s about building a reliable baseline so tasks can be tracked and completed without restarting later.

Providers should expect to confirm:

Scope: what the coordinator will do versus what the provider’s office will do
Responsibilities: who gathers documents, who reviews, and who submits items
Authority: who can approve final information and who can sign/attest if needed
Communication: preferred channel, response expectations, and update frequency
Timeline: working estimates, with the understanding that external reviewers control actual turnaround
Compensation: hourly, flat fee, packages, or other agreed structure
Boundaries: what information should never be sent through the directory platform

When scope and responsibilities are clear, providers typically experience fewer misunderstandings, fewer stalled tasks, and better continuity across administrative steps.

What Mendry Does

Mendry provides:

Educational information intended to explain processes in plain language
A directory platform where independent professionals may be listed
Publication standards for listings that determine whether a listing may appear
Informational browsing tools that help providers locate and contact listed parties directly

Mendry may establish listing requirements (such as education completion or background-screening criteria) that determine who may appear in the directory. These are publication standards only. They are designed to support directory integrity, but they do not create supervision, management, or control of services.

A listing means the profile met the platform’s publication requirements. It does not mean Mendry directs the coordinator’s work or guarantees coordinator performance.

What Mendry Does Not Do

To keep the platform’s role clear, Mendry does not:

assign coordinators or require providers to use any listed coordinator
supervise services or manage coordinator workflows
manage, interpret, or enforce provider–coordinator agreements
negotiate, recommend, or validate fees
guarantee approvals, outcomes, or timelines
handle PHI through the platform
provide clinical advice, billing advice, or legal advice
make participation decisions or influence reimbursement

Providers and coordinators decide independently whether to work together and under what terms.

Community Care & Program Outcomes

Participation decisions, approvals, timelines, and reimbursements related to programs such as VA Community Care are controlled by external organizations. Those may include:

Because those decisions sit outside the platform, no listing implies guaranteed approval, speed, reimbursement, or outcome. Providers should confirm requirements directly with the relevant administrators and treat timelines as working estimates.

No PHI / No Patient Medical Details

Mendry is a directory and education platform. Do not submit patient medical information through the platform, including diagnoses, symptoms, medications, treatment plans, medical records, lab results, imaging, or any identifying medical details.

Providers should also avoid requesting PHI through listing text or directory contact instructions. If sensitive information must be exchanged for the provider’s internal administrative purposes, that should occur only through provider-controlled, appropriate channels outside the directory platform.

No Guarantee of Outcomes

Mendry does not guarantee enrollment success, approvals, reimbursement, speed, or results. Administrative processes can be affected by documentation requirements, external review steps, policy changes, and timing factors outside any coordinator’s or platform’s control. A listed coordinator may help improve organization and reduce avoidable delays, but outcomes remain dependent on external decision-makers and provider readiness.

Final Relationship Statement

Enrollment Coordinators listed on Mendry are independent professionals who maintain listings on the platform. Providers engage coordinators directly under their own agreement. A listing on Mendry does not create an employment, agency, or supervisory relationship with Mendry. Mendry provides the directory only and does not assign coordinators, set fees, supervise services, handle PHI, or guarantee outcomes.

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