Mendry    ·    Florida 501(c)(3) Nonprofit    ·    Veteran-Built & Independent

DCSP Hub · Hub 06

Role

010

of 13

Administrative Operations

The layer that holds everything together.

MGMA

CMPE · FACMPE

ACHE

FACHE

AHIMA

RHIA · RHIT

NAHAM

CHAM · CHAA

State Boards

Practice Licensure
01 AI & the Future of Practice Administration Healthcare administration is changing. AI tools — note generation, prior auth automation,… Series 02 Healthcare Contract Analyst A Healthcare Contract Analyst reviews, analyzes, and manages the contracts that govern… Series 03 Front Desk Supervisor A Front Desk Supervisor leads the patient-facing front desk team — the… Series 04 Health Information Management (HIM) Specialist A Health Information Management (HIM) Specialist manages the patient health information lifecycle… Series 05 Medical Office Administrator A Medical Office Administrator handles the administrative coordination layer of a medical… Series 06 Medical Records Specialist A Medical Records Specialist handles the daily operational work of medical records… Series 07 Office Manager An Office Manager handles the daily operational workflow of a medical office… Series 08 Patient Access Coordinator A Patient Access Coordinator manages the workflow that brings patients into the… Series 09 Payer Relations Specialist A Payer Relations Specialist manages the ongoing relationships between practices and payers… Series 10 Practice Manager A Practice Manager runs the operational layer of a medical practice —… Reading 11 Provider Operations Analyst A Provider Operations Analyst analyzes practice operational performance through data — productivity… Up Next 12 Release of Information (ROI) Specialist A Release of Information (ROI) Specialist focuses specifically on processing requests for… Series 13 Scheduling Coordinator A Scheduling Coordinator manages the appointment workflow that determines how patients access… Series
Role
010
of 13

Practice Manager

A Practice Manager runs the operational layer of a medical practice — staff, finances, vendor relationships, compliance, and the daily workflow that keeps clinical operations functioning. The work is leadership. The work is judgment. The practice manager is the person who keeps the lights on, the bills paid, the staff working, and the providers focused on patients instead of operations. Strong practice management makes the difference between a practice that thrives and one that struggles despite good clinical care.

How This Work Happens

How This Work Happens

Practice manager work happens in three places: as a hospital or health-system employee, as a contractor working through a practice management or services company, or as an independent business owner. This page covers all three so you can choose the path that fits your life.

Mendry supports the third path. We are a Florida 501(c)(3) membership platform full of opportunities — not an employer, not a placement agency. We list independent professionals so the practices that need them can find them. Your business. Your contracts. Your rates. Your decisions.

MEMBER ACKNOWLEDGMENT

Membership in Mendry’s DCSP Network is built on these understandings about your business.

Fifteen points. Read carefully. This is the agreement.
01

You set your own rates. Mendry does not suggest, publish, recommend, or facilitate the sharing of rate information between members.

02
You bill your own clients and collect your own payment. Mendry does not invoice, collect, hold, distribute, or process payment between you and your clients.
03
You hold and maintain current professional liability and errors-and-omissions insurance appropriate to your specialty. Mendry does not insure you, indemnify you, or provide coverage of any kind.
04
You handle your own taxes as an independent business. Mendry does not withhold, report, file, or remit taxes for you. You are responsible for federal, state, and local tax obligations including estimated quarterly payments.
05
You sign your own contracts directly with your clients. Mendry is never a party to, signatory of, or guarantor of your client agreements, and Mendry does not negotiate, review, or approve your contract terms.
06
When your work touches Protected Health Information (PHI), you execute a Business Associate Agreement (BAA) directly with each client before beginning work. Mendry is never a party to your BAAs, and Mendry’s website never touches, stores, or transmits PHI.
07
You hold and maintain all federal, state, and local business licenses, registrations, and certifications your business and work require. Mendry does not verify licenses on your behalf or vouch for your licensure status.
08
You complete the continuing education your credential requires and maintain current documentation. Mendry does not track CE on your behalf, report CE to credentialing bodies, or guarantee that your CE meets any specific requirement.
09
You carry full professional responsibility for the quality, accuracy, and timeliness of your work product. Errors, omissions, missed deadlines, and quality disputes are between you and your client. Mendry does not mediate, intervene, indemnify, or carry any liability for your work.
10
You market your own business and represent yourself accurately to clients. You do not represent yourself as employed by, certified by, endorsed by, or operating under the authority of Mendry. You may accurately state that you are a listed member of the Mendry DCSP Network.
11
Your professional relationships are with your DCP clients. You do not have a direct service relationship with veterans through Mendry, and Mendry does not refer veterans to you as patients or clients.
12
You maintain your own client records, working files, and business records on systems and tools you control. Mendry does not host, back up, store, or have access to your client files or business data.
13
Your membership in the DCSP Network is conditional on maintaining current credentials, insurance, licenses, and good standing. Mendry may suspend or terminate your directory listing if these standards lapse.
14
Your membership fee pays for your listing and the educational resources Mendry provides. It does not buy referrals, leads, work, or placement, and is not refundable based on the work you do or do not receive.
15
You are a member of an independent professional directory. You are not an employee, contractor, agent, partner, joint venturer, or representative of Mendry. Mendry does not direct, supervise, control, schedule, or assign your work.

What This Really Means

The same fifteen points — explained the way a friend would explain them.

01

You decide what to charge.

You research what other professionals in your specialty charge. You look at job boards. You ask peers. You decide what your work is worth, and you tell your clients that number. Mendry does not tell you what to charge. We do not share rate information. That keeps us out of antitrust trouble and keeps you free to price your work the way you choose.

02

You send the bill. You collect the money.

Every month, you send your client an invoice. The client pays you directly — usually by ACH bank transfer or check. Mendry does not touch the money. We never see your invoices. We never collect for you. Money flows from client to you. Period.

03

You buy your own insurance.

Professional liability insurance protects you if a client says your work cost them money. Errors and omissions insurance protects you if you make a mistake in your work product. Every working DCSP needs both. You shop for it. You pay for it. You keep it current. Mendry does not insure you, and the directory does not list you as covered by us.

04

You pay your own taxes — four times a year.

As an independent business, you pay estimated taxes every quarter — April, June, September, and January. You file a Schedule C with your tax return. Mendry does not withhold anything. We do not report your income to the IRS. You are responsible for tracking your income, your expenses, and your tax payments. A bookkeeper or CPA pays for itself.

05

You sign your own contracts.

Every client gives you a contract — sometimes called a Master Service Agreement or a Statement of Work. You read it. You sign it. If something looks off, you take it to your own attorney. Mendry does not read your contracts, does not negotiate them, and is not a party to them.

06

You sign a BAA with every client before you start.

When your work touches information about real patients — their names, dates of birth, diagnoses — that information is called PHI. Before any client lets you near their patient information, you sign a Business Associate Agreement. Every client. Every time. Mendry’s website never touches PHI — we educate you about it, that’s it.

07

You hold your own business licenses.

Some states require a business license to operate. Some cities require a local one. You research what your state and city require, and you hold whatever licenses apply. Mendry does not verify your licenses for you — the verification badge on your directory profile reflects what you upload, not what we check with the state.

08

You keep your credentials and CE current.

Your professional credential needs continuing education hours to stay active. You complete the CE. You track the hours. You report them to your credentialing body. Mendry does not report for you and does not guarantee your CE is enough — that’s between you and your credentialing body.

09

You own the quality of your work.

If you make a mistake in your work, the client may lose money. They may ask you to fix it. They may charge you for the loss. Your insurance and your reputation handle this — not Mendry. Build clean files. Communicate well. Hit your deadlines.

10

You market yourself accurately.

You can tell clients: “I am a listed member of the Mendry DCSP Network.” That is accurate. You cannot tell clients: “I work for Mendry” or “Mendry certified me.” Stick to “listed member of the directory.”

11

Your clients are DCP practices. Veterans are not your clients.

You serve the doctor’s practice or the clinic — the DCP. The veteran is the DCP’s patient, not yours. Mendry does not refer veterans to you. The chain goes: Mendry lists DCPs. DCPs hire DCSPs. DCSPs serve DCPs. You are two steps removed from the patient, which is exactly where you should be.

12

You keep your own records.

Your client files, your invoices, your work product, your tax records — all of it lives on systems you control. Mendry does not host your work. We do not back up your data. Use cloud backup. Treat your business like a real business.

13

Your directory listing is conditional, not permanent.

If your credential lapses, your listing pauses. If your insurance expires, your listing pauses. Membership is a standing — you maintain it by keeping everything current. We send you reminders before things lapse. The directory only works if every member listed is actually current.

14

Your membership fee pays for listing — not for leads.

Mendry does not promise you work. The fee you pay covers your spot in the directory and the educational resources we publish. Whether you win the work after that depends on you — your profile, your responsiveness, your rates, your references. Membership is an opportunity, not a guarantee.

15

You are a member. We are a platform. That is the whole relationship.

Mendry does not employ you. We do not contract with you. We do not represent you. We list you. You operate your business. The line between us is clean and clear — and the clean line is what protects both of us.

What This Role Involves

Practice Managers lead practice operations across every dimension. They supervise administrative staff. They coordinate with clinical leadership. They manage payer contracts and vendor relationships. They oversee revenue cycle performance. They handle compliance program operations. They lead through the dozen daily decisions that determine whether the practice runs well.

Financial oversight is core work. The Practice Manager tracks practice financial performance against budget. They review monthly revenue cycle metrics. They identify trends that affect practice viability. They coordinate with the practice’s accountant or CFO on financial planning. They communicate financial reality to provider owners or hospital administration.

People leadership runs through everything. Practice Managers hire, supervise, develop, and when necessary terminate administrative staff. They handle the difficult conversations. They coordinate cross-functional work between clinical and administrative teams. They are the human resource layer for everyone except clinical staff in many practices.

The Honest Description

The Practice Manager role rewards leadership judgment applied to operational complexity. Members who do well in this work enjoy the variety of operational decisions, take pride in well-run practices, and find satisfaction in being the person providers trust to handle the operational side so they can focus on patients.

The Core Activities

1

Lead daily practice operations

Coordinate administrative staff, vendor relationships, and operational workflows. Handle the dozen daily operational decisions.

2

Oversee financial performance

Track practice financials against budget. Review revenue cycle metrics. Coordinate with accountants on financial planning.

3

Lead practice staff

Hire, supervise, develop, and when necessary terminate administrative staff. Handle difficult conversations.

4

Coordinate with clinical leadership

Work with provider owners or hospital clinical leaders on operational decisions affecting clinical workflow.

 

5

Manage compliance program operations

Coordinate with Compliance Officer (or serve as Compliance Officer in smaller practices). Maintain compliance program operational elements.

Where This Role Appears in the Field

In a hospital-owned practice or health system

Hospital-owned Practice Managers work within larger system structures. Often W-2 employment with structured career progression.

In a practice management or MSO company

Management Services Organizations (MSOs) provide practice management services. Career path with multi-practice exposure.

As an independent contractor

The path that gives you the most freedom. Mid-size practices need senior management but cannot justify full-time hire. Fractional Practice Manager engagements are growing.

Federal Payer Workflow
VA CCN, TRICARE & CHAMPVA Credentialing

Practices serving veterans through VA Community Care Network need management that understands federal payer operations alongside commercial. Practice Managers serving VA CCN practices need to know how federal payer workflow affects practice operations.

TRICARE and CHAMPVA practice management add federal program operational complexity. Managers who handle multi-federal-payer practice operations bring valuable cross-program expertise.

The two-hat reality. In a two-hat practice, this work runs on two parallel tracks at once — VA Community Care credentialing and claims under federal authority, and state medical cannabis practitioner participation under state authority. The two tracks never share a workflow, but they share a deadline: a lapse on either side stops payment and access on both. Members who can hold both tracks steady at the same time are the ones two-hat practices keep.

Your Roadmap to becoming an independent Practice Manager

This is the step-by-step path. Follow each step in order.

Step
01
Earn MGMA CMPE credential

Certified Medical Practice Executive is the recognized practice management credential. Senior managers add FACMPE (Fellow).

Step
02
Build hospital or practice experience

Most Practice Managers come from 5 to 10 years in healthcare administration with increasing operational responsibility.

Step
03
Set up your business

Register an LLC. Get an EIN. Open a separate business bank account. Senior consulting often supports S-Corp election.

Step
04
Get professional liability insurance with executive coverage

Practice Manager engagements carry significant operational responsibility. Coverage matters.

Step
05
Sign HIPAA Business Associate Agreements

Every client signs a BAA. Practice management involves extensive PHI access.

Step
06
Find your first client

Mid-size practices in transition (lost their Practice Manager, facing growth, preparing for major changes) are natural first clients.

Step
07
List in the Mendry DCSP Network

Position yourself as fractional Practice Manager with specific specialty experience.

Step
08
Build your book of business

Fractional Practice Managers often work with 2 to 4 clients at fractional engagement levels.

Education & Experience Pathways

Members exploring this role typically come into the work through one of these learning paths:

Senior healthcare administration transitions
Most Practice Managers come from operational roles with 5+ years in healthcare administration leadership.
Healthcare MBA backgrounds
Healthcare MBA programs combined with operational experience build practice management foundations.
Military MOS adjacent paths
Military senior leadership roles translate well — senior NCO and officer leadership with significant operational responsibility, particularly those who led medical units or large administrative organizations.
The Skill That Distinguishes Strong Specialists

Practice Managers who grow fastest are the ones who develop financial fluency. The Manager who can read a P&L, identify what’s affecting margins, and recommend specific operational changes that improve financial performance creates demonstrable value beyond operational oversight.

The Realities of the Work

The Practice Manager role is varied operational leadership work with significant emotional demands. Some weeks focus on financial planning. Some on staff issues. Some on payer contract challenges. The work requires emotional steadiness and judgment under pressure.

It is remote-work compatible for fractional engagements with periodic on-site time. Compensation is at the senior management level because the role requires significant operational responsibility.

Income — Research the Range

Mendry does not publish specific income figures because numbers vary based on credential, geographic market, employment type, specialty focus, and experience. Here are the authoritative sources to research current income data:

BLS — Medical and Health Services Managers

BLS data covering practice management roles.

bls.gov/ooh/management/medical-and-health-services-managers.htm
MGMA Compensation Survey

Medical Group Management Association publishes detailed compensation data segmented by practice size, specialty, and geography.

mgma.com
ACHE Compensation Survey

American College of Healthcare Executives publishes senior healthcare management compensation data.

ache.org
Indeed & Glassdoor — Real-Time Market Data

Active market data.

indeed.com · glassdoor.com (search "practice manager")

How to Know If This Role Fits You

The Practice Manager role is a good fit for experienced healthcare administration professionals ready for senior operational leadership. Members who can handle the variety, the financial responsibility, the people leadership, and the judgment calls. Members who want to lead practices rather than execute within them. It requires significant healthcare administration experience and typically the CMPE credential. For experienced senior administrators, especially those interested in fractional consulting work, it offers one of the highest-compensation paths in independent practice administration.

About this content. Mendry is a Florida 501(c)(3) nonprofit membership platform. This page is educational and does not constitute medical, legal, financial, or placement advice. Practice administration requirements vary by setting, specialty, and state. Mendry does not employ, place, refer, or supervise administrative professionals. All members listed in the DCSP Network operate their own independent businesses, set their own rates, sign their own contracts, and carry their own insurance. Mendry does not provide treatment, prescribe or sell cannabis, complete state forms, or collect PHI. Emergency: 911 · Veterans Crisis Line: 988 (Press 1) · Text 838255.

Your Specialty. Your Business. Your Network.

Mendry lists independent credentialing professionals so the two-hat practices that need them can find them. Your business, your rates, your clients, your decisions — we provide the visibility and the platform.