Mendry · Florida 501(c)(3) Nonprofit · Veteran-Built & Independent

Mendry

DCSP Hub · Hub 06

Role

013

of 13

Administrative Operations

The layer that holds everything together.

MGMA

CMPE · FACMPE

ACHE

FACHE

AHIMA

RHIA · RHIT

NAHAM

CHAM · CHAA

State Boards

Practice Licensure

01 AI & the Future of Practice Administration Healthcare administration is changing. AI tools — note generation, prior auth automation,… Series 02 Healthcare Contract Analyst A Healthcare Contract Analyst reviews, analyzes, and manages the contracts that govern… Series 03 Front Desk Supervisor A Front Desk Supervisor leads the patient-facing front desk team — the… Series 04 Health Information Management (HIM) Specialist A Health Information Management (HIM) Specialist manages the patient health information lifecycle… Series 05 Medical Office Administrator A Medical Office Administrator handles the administrative coordination layer of a medical… Series 06 Medical Records Specialist A Medical Records Specialist handles the daily operational work of medical records… Series 07 Office Manager An Office Manager handles the daily operational workflow of a medical office… Series 08 Patient Access Coordinator A Patient Access Coordinator manages the workflow that brings patients into the… Series 09 Payer Relations Specialist A Payer Relations Specialist manages the ongoing relationships between practices and payers… Series 10 Practice Manager A Practice Manager runs the operational layer of a medical practice —… Series 11 Provider Operations Analyst A Provider Operations Analyst analyzes practice operational performance through data — productivity… Series 12 Release of Information (ROI) Specialist A Release of Information (ROI) Specialist focuses specifically on processing requests for… Series 13 Scheduling Coordinator A Scheduling Coordinator manages the appointment workflow that determines how patients access… Reading

DCSP Hub · Administrative Operations

Role

013

of 13

Scheduling Coordinator

A Scheduling Coordinator manages the appointment workflow that determines how patients access provider time and how providers spend their day. The work runs on scheduling rules, provider preferences, payer requirements, and constant adjustments. Strong scheduling fills calendars efficiently and creates smooth clinical flow. Weak scheduling creates double-bookings, gaps, and provider frustration. The Coordinator is the role that makes provider time work well.

How This Work Happens

Scheduling coordinator work happens in three places: as a hospital or health-system employee, as a contractor working through a practice management or services company, or as an independent business owner. This page covers all three so you can choose the path that fits your life.

Mendry supports the third path. We are a Florida 501(c)(3) membership platform full of opportunities — not an employer, not a placement agency. We list independent professionals so the practices that need them can find them. Your business. Your contracts. Your rates. Your decisions.

MEMBER ACKNOWLEDGMENT

Membership in Mendry’s DCSP Network is built on these understandings about your business.

Fifteen points. Read carefully. This is the agreement.

You set your own rates. Mendry does not suggest, publish, recommend, or facilitate the sharing of rate information between members.

You bill your own clients and collect your own payment. Mendry does not invoice, collect, hold, distribute, or process payment between you and your clients.

You hold and maintain current professional liability and errors-and-omissions insurance appropriate to your specialty. Mendry does not insure you, indemnify you, or provide coverage of any kind.

You handle your own taxes as an independent business. Mendry does not withhold, report, file, or remit taxes for you. You are responsible for federal, state, and local tax obligations including estimated quarterly payments.

You sign your own contracts directly with your clients. Mendry is never a party to, signatory of, or guarantor of your client agreements, and Mendry does not negotiate, review, or approve your contract terms.

When your work touches Protected Health Information (PHI), you execute a Business Associate Agreement (BAA) directly with each client before beginning work. Mendry is never a party to your BAAs, and Mendry’s website never touches, stores, or transmits PHI.

You hold and maintain all federal, state, and local business licenses, registrations, and certifications your business and work require. Mendry does not verify licenses on your behalf or vouch for your licensure status.

You complete the continuing education your credential requires and maintain current documentation. Mendry does not track CE on your behalf, report CE to credentialing bodies, or guarantee that your CE meets any specific requirement.

You carry full professional responsibility for the quality, accuracy, and timeliness of your work product. Errors, omissions, missed deadlines, and quality disputes are between you and your client. Mendry does not mediate, intervene, indemnify, or carry any liability for your work.

You market your own business and represent yourself accurately to clients. You do not represent yourself as employed by, certified by, endorsed by, or operating under the authority of Mendry. You may accurately state that you are a listed member of the Mendry DCSP Network.

Your professional relationships are with your DCP clients. You do not have a direct service relationship with veterans through Mendry, and Mendry does not refer veterans to you as patients or clients.

You maintain your own client records, working files, and business records on systems and tools you control. Mendry does not host, back up, store, or have access to your client files or business data.

Your membership in the DCSP Network is conditional on maintaining current credentials, insurance, licenses, and good standing. Mendry may suspend or terminate your directory listing if these standards lapse.

Your membership fee pays for your listing and the educational resources Mendry provides. It does not buy referrals, leads, work, or placement, and is not refundable based on the work you do or do not receive.

You are a member of an independent professional directory. You are not an employee, contractor, agent, partner, joint venturer, or representative of Mendry. Mendry does not direct, supervise, control, schedule, or assign your work.

What This Really Means

The same fifteen points — explained the way a friend would explain them.

01 You decide what to charge.

You research what other professionals in your specialty charge. You look at job boards. You ask peers. You decide what your work is worth, and you tell your clients that number. Mendry does not tell you what to charge. We do not share rate information. That keeps us out of antitrust trouble and keeps you free to price your work the way you choose.

02 You send the bill. You collect the money.

Every month, you send your client an invoice. The client pays you directly — usually by ACH bank transfer or check. Mendry does not touch the money. We never see your invoices. We never collect for you. Money flows from client to you. Period.

03 You buy your own insurance.

Professional liability insurance protects you if a client says your work cost them money. Errors and omissions insurance protects you if you make a mistake in your work product. Every working DCSP needs both. You shop for it. You pay for it. You keep it current. Mendry does not insure you, and the directory does not list you as covered by us.

04 You pay your own taxes — four times a year.

As an independent business, you pay estimated taxes every quarter — April, June, September, and January. You file a Schedule C with your tax return. Mendry does not withhold anything. We do not report your income to the IRS. You are responsible for tracking your income, your expenses, and your tax payments. A bookkeeper or CPA pays for itself.

05 You sign your own contracts.

Every client gives you a contract — sometimes called a Master Service Agreement or a Statement of Work. You read it. You sign it. If something looks off, you take it to your own attorney. Mendry does not read your contracts, does not negotiate them, and is not a party to them.

06 You sign a BAA with every client before you start.

When your work touches information about real patients — their names, dates of birth, diagnoses — that information is called PHI. Before any client lets you near their patient information, you sign a Business Associate Agreement. Every client. Every time. Mendry’s website never touches PHI — we educate you about it, that’s it.

07 You hold your own business licenses.

Some states require a business license to operate. Some cities require a local one. You research what your state and city require, and you hold whatever licenses apply. Mendry does not verify your licenses for you — the verification badge on your directory profile reflects what you upload, not what we check with the state.

08 You keep your credentials and CE current.

Your professional credential needs continuing education hours to stay active. You complete the CE. You track the hours. You report them to your credentialing body. Mendry does not report for you and does not guarantee your CE is enough — that’s between you and your credentialing body.

09 You own the quality of your work.

If you make a mistake in your work, the client may lose money. They may ask you to fix it. They may charge you for the loss. Your insurance and your reputation handle this — not Mendry. Build clean files. Communicate well. Hit your deadlines.

10 You market yourself accurately.

You can tell clients: “I am a listed member of the Mendry DCSP Network.” That is accurate. You cannot tell clients: “I work for Mendry” or “Mendry certified me.” Stick to “listed member of the directory.”

11 Your clients are DCP practices. Veterans are not your clients.

You serve the doctor’s practice or the clinic — the DCP. The veteran is the DCP’s patient, not yours. Mendry does not refer veterans to you. The chain goes: Mendry lists DCPs. DCPs hire DCSPs. DCSPs serve DCPs. You are two steps removed from the patient, which is exactly where you should be.

12 You keep your own records.

Your client files, your invoices, your work product, your tax records — all of it lives on systems you control. Mendry does not host your work. We do not back up your data. Use cloud backup. Treat your business like a real business.

13 Your directory listing is conditional, not permanent.

If your credential lapses, your listing pauses. If your insurance expires, your listing pauses. Membership is a standing — you maintain it by keeping everything current. We send you reminders before things lapse. The directory only works if every member listed is actually current.

14 Your membership fee pays for listing — not for leads.

Mendry does not promise you work. The fee you pay covers your spot in the directory and the educational resources we publish. Whether you win the work after that depends on you — your profile, your responsiveness, your rates, your references. Membership is an opportunity, not a guarantee.

15 You are a member. We are a platform. That is the whole relationship.

Mendry does not employ you. We do not contract with you. We do not represent you. We list you. You operate your business. The line between us is clean and clear — and the clean line is what protects both of us.

What This Role Involves

Scheduling Coordinators manage provider calendars. They schedule new patient appointments, follow-ups, procedures, and consultations. They handle rescheduling and cancellations. They coordinate complex multi-provider scheduling. They manage the rules that govern how appointments fit into provider days.

Provider preferences matter significantly. Each provider has scheduling preferences — appointment lengths by visit type, preferred days for procedures, patient mix preferences, break and lunch requirements. Strong Coordinators learn each provider’s preferences and schedule accordingly.

The work intersects with multiple functions. Scheduling coordinates with insurance verification on coverage requirements before scheduling expensive services. With prior auth on authorization status before scheduling. With patient access on registration. With clinical staff on patient flow.

The Honest Description

The Scheduling Coordinator role rewards calendar fluency and the ability to balance provider preferences against patient needs. Members who do well in this work enjoy the puzzle of efficient scheduling, take pride in full smooth provider days, and find satisfaction in supporting both provider productivity and patient access.

The Core Activities

1

Schedule provider appointments across types

Handle new patient, follow-up, procedure, and consultation scheduling per each provider’s rules.

2

Manage rescheduling and cancellations

Process changes efficiently while maintaining schedule integrity.

3

Coordinate complex multi-provider scheduling

Schedule consultations requiring multiple providers, surgical scheduling requiring multiple specialties.

4

Apply provider scheduling preferences

Learn and apply each provider’s preferences accurately.

5

Coordinate with verification and authorization

Work with verification and prior auth staff on coverage and authorization status before scheduling.

Where This Role Appears in the Field

In a hospital or large practice

Hospital Scheduling Coordinators handle high-volume scheduling across many providers and service lines.

In a scheduling services or call center company

Companies offering scheduling services hire coordinators.

As an independent contractor

Practices needing dedicated scheduling support hire independent coordinators.

Federal Payer Workflow

VA CCN, TRICARE & CHAMPVA Credentialing

VA Community Care Network scheduling requires understanding VA referral and authorization scheduling workflows. Veterans referred through VA CCN have specific scheduling requirements.

TRICARE and CHAMPVA scheduling follow federal program scheduling rules. Coordinators handling federal payer scheduling bring valuable cross-program expertise.

The two-hat reality. In a two-hat practice, this work runs on two parallel tracks at once — VA Community Care credentialing and claims under federal authority, and state medical cannabis practitioner participation under state authority. The two tracks never share a workflow, but they share a deadline: a lapse on either side stops payment and access on both. Members who can hold both tracks steady at the same time are the ones two-hat practices keep.

Your Roadmap to becoming an independent Scheduling Coordinator

This is the step-by-step path. Follow each step in order.

Step

Build scheduling experience

Most coordinators come from front desk or scheduling backgrounds with 1 to 3 years of experience.

Step

Develop NAHAM credentials

NAHAM CHAA provides foundational patient access credential.

Step

Set up your business

Step

Get professional liability insurance

Errors and omissions coverage.

Step

Sign HIPAA Business Associate Agreements

Every client signs a BAA.

Step

Find your first client

Practices with scheduling challenges or high-volume scheduling needs are natural first clients.

Step

List in the Mendry DCSP Network

Position yourself around scheduling expertise.

Step

Build your book of business

Scheduling coordinators often work with 2 to 3 client practices on ongoing scheduling support.

Education & Experience Pathways

Members exploring this role typically come into the work through one of these learning paths:

Front desk and patient access backgrounds

Front desk and patient access experience builds scheduling foundations.

Customer service transitions

Strong customer service backgrounds with healthcare exposure translate well.

Military MOS adjacent paths

Military administrative and operations scheduling roles translate well — 42A (HR Specialist), 68G (Patient Administration), and similar administrative roles.

The Skill That Distinguishes Strong Specialists

Scheduling Coordinators who grow fastest are the ones who develop expertise in specific specialty scheduling (orthopedic surgery, cardiology procedures, mental health, oncology). Specialty-specific scheduling knowledge creates premium positioning.

The Realities of the Work

The Scheduling Coordinator role is communication-heavy operational work with constant changes. Phone work is significant in most scheduling roles.

It is remote-work compatible for many scheduling roles, especially through scheduling services companies.

Income — Research the Range

Mendry does not publish specific income figures because numbers vary based on credential, geographic market, employment type, specialty focus, and experience. Here are the authoritative sources to research current income data:

BLS — Medical Secretaries and Administrative Assistants

BLS occupational data.

bls.gov/ooh/office-and-administrative-support/medical-secretaries.htm

NAHAM Salary Survey

NAHAM compensation data.

naham.org

FlexJobs & Upwork — Independent Contractor Rates

Real-time rate data.

flexjobs.com · upwork.com (search "scheduling coordinator healthcare")

Indeed & Glassdoor — Real-Time Market Data

Active market data.

indeed.com · glassdoor.com (search "scheduling coordinator medical")

How to Know If This Role Fits You

The Scheduling Coordinator role is a good fit for members who like operational puzzles and patient communication. Members who can hold complex provider preferences in mind. Members who enjoy phone-based work. For the right person, especially those with strong communication skills, it offers steady operational work with clear daily rhythm.

About this content. Mendry is a Florida 501(c)(3) nonprofit membership platform. This page is educational and does not constitute medical, legal, financial, or placement advice. Practice administration requirements vary by setting, specialty, and state. Mendry does not employ, place, refer, or supervise administrative professionals. All members listed in the DCSP Network operate their own independent businesses, set their own rates, sign their own contracts, and carry their own insurance. Mendry does not provide treatment, prescribe or sell cannabis, complete state forms, or collect PHI. Emergency: 911 · Veterans Crisis Line: 988 (Press 1) · Text 838255.

Your Specialty. Your Business. Your Network.

Mendry lists independent credentialing professionals so the two-hat practices that need them can find them. Your business, your rates, your clients, your decisions — we provide the visibility and the platform.