Mendry · Florida 501(c)(3) Nonprofit · Veteran-Built & Independent

Mendry

DCSP Hub · Hub 08

Role

of 09

Health IT, Informatics & Telehealth Operations

The technology layer behind every modern practice

HIMSS

CPHIMS · CAHIMS

AMIA

Clinical Informatics

(ISC)²

HCISPP

AHIMA

CHDA · CHPS

State Boards

Telehealth Licensure

01 Clinical Informatics Specialist A Clinical Informatics Specialist works at the intersection of clinical practice and… Series 02 Digital Health Coordinator A Digital Health Coordinator manages the patient-facing digital health technologies that practices… Series 03 EHR Administrator An EHR Administrator manages the operational life of the electronic health record… Series 04 EHR Implementation Specialist An EHR Implementation Specialist leads or supports the implementation of new EHR… Series 05 Healthcare Cybersecurity Analyst A Healthcare Cybersecurity Analyst protects healthcare systems and data from cyber threats… Series 06 Healthcare Data Analyst A Healthcare Data Analyst extracts, analyzes, and reports on healthcare data across… Series 07 Practice Management Software Specialist A Practice Management Software Specialist works the practice management (PM) systems that… Series 08 Remote Patient Monitoring (RPM) Specialist A Remote Patient Monitoring (RPM) Specialist manages the operational layer of remote… Series 09 Telehealth Coordinator A Telehealth Coordinator manages the operational layer of telehealth services — provider… Reading

DCSP Hub · Health IT, Informatics & Telehealth Operations

Role

of 09

Telehealth Coordinator

A Telehealth Coordinator manages the operational layer of telehealth services — provider licensure tracking across states, telehealth platform operations, patient scheduling for video visits, technology troubleshooting, and the multi-state regulatory complexity that telehealth practice creates. Telehealth growth since 2020 has reshaped healthcare delivery. The Coordinator is the role that makes virtual care actually work operationally.

How This Work Happens

Telehealth coordinator work happens in three places: as a hospital or health-system employee, as a contractor working through a practice management or services company, or as an independent business owner. This page covers all three so you can choose the path that fits your life.

Mendry supports the third path. We are a Florida 501(c)(3) membership platform full of opportunities — not an employer, not a placement agency. We list independent professionals so the practices that need them can find them. Your business. Your contracts. Your rates. Your decisions.

MEMBER ACKNOWLEDGMENT

Membership in Mendry’s DCSP Network is built on these understandings about your business.

Fifteen points. Read carefully. This is the agreement.

You set your own rates. Mendry does not suggest, publish, recommend, or facilitate the sharing of rate information between members.

You bill your own clients and collect your own payment. Mendry does not invoice, collect, hold, distribute, or process payment between you and your clients.

You hold and maintain current professional liability and errors-and-omissions insurance appropriate to your specialty. Mendry does not insure you, indemnify you, or provide coverage of any kind.

You handle your own taxes as an independent business. Mendry does not withhold, report, file, or remit taxes for you. You are responsible for federal, state, and local tax obligations including estimated quarterly payments.

You sign your own contracts directly with your clients. Mendry is never a party to, signatory of, or guarantor of your client agreements, and Mendry does not negotiate, review, or approve your contract terms.

When your work touches Protected Health Information (PHI), you execute a Business Associate Agreement (BAA) directly with each client before beginning work. Mendry is never a party to your BAAs, and Mendry’s website never touches, stores, or transmits PHI.

You hold and maintain all federal, state, and local business licenses, registrations, and certifications your business and work require. Mendry does not verify licenses on your behalf or vouch for your licensure status.

You complete the continuing education your credential requires and maintain current documentation. Mendry does not track CE on your behalf, report CE to credentialing bodies, or guarantee that your CE meets any specific requirement.

You carry full professional responsibility for the quality, accuracy, and timeliness of your work product. Errors, omissions, missed deadlines, and quality disputes are between you and your client. Mendry does not mediate, intervene, indemnify, or carry any liability for your work.

You market your own business and represent yourself accurately to clients. You do not represent yourself as employed by, certified by, endorsed by, or operating under the authority of Mendry. You may accurately state that you are a listed member of the Mendry DCSP Network.

Your professional relationships are with your DCP clients. You do not have a direct service relationship with veterans through Mendry, and Mendry does not refer veterans to you as patients or clients.

You maintain your own client records, working files, and business records on systems and tools you control. Mendry does not host, back up, store, or have access to your client files or business data.

Your membership in the DCSP Network is conditional on maintaining current credentials, insurance, licenses, and good standing. Mendry may suspend or terminate your directory listing if these standards lapse.

Your membership fee pays for your listing and the educational resources Mendry provides. It does not buy referrals, leads, work, or placement, and is not refundable based on the work you do or do not receive.

You are a member of an independent professional directory. You are not an employee, contractor, agent, partner, joint venturer, or representative of Mendry. Mendry does not direct, supervise, control, schedule, or assign your work.

What This Really Means

The same fifteen points — explained the way a friend would explain them.

01 You decide what to charge.

You research what other professionals in your specialty charge. You look at job boards. You ask peers. You decide what your work is worth, and you tell your clients that number. Mendry does not tell you what to charge. We do not share rate information. That keeps us out of antitrust trouble and keeps you free to price your work the way you choose.

02 You send the bill. You collect the money.

Every month, you send your client an invoice. The client pays you directly — usually by ACH bank transfer or check. Mendry does not touch the money. We never see your invoices. We never collect for you. Money flows from client to you. Period.

03 You buy your own insurance.

Professional liability insurance protects you if a client says your work cost them money. Errors and omissions insurance protects you if you make a mistake in your work product. Every working DCSP needs both. You shop for it. You pay for it. You keep it current. Mendry does not insure you, and the directory does not list you as covered by us.

04 You pay your own taxes — four times a year.

As an independent business, you pay estimated taxes every quarter — April, June, September, and January. You file a Schedule C with your tax return. Mendry does not withhold anything. We do not report your income to the IRS. You are responsible for tracking your income, your expenses, and your tax payments. A bookkeeper or CPA pays for itself.

05 You sign your own contracts.

Every client gives you a contract — sometimes called a Master Service Agreement or a Statement of Work. You read it. You sign it. If something looks off, you take it to your own attorney. Mendry does not read your contracts, does not negotiate them, and is not a party to them.

06 You sign a BAA with every client before you start.

When your work touches information about real patients — their names, dates of birth, diagnoses — that information is called PHI. Before any client lets you near their patient information, you sign a Business Associate Agreement. Every client. Every time. Mendry’s website never touches PHI — we educate you about it, that’s it.

07 You hold your own business licenses.

Some states require a business license to operate. Some cities require a local one. You research what your state and city require, and you hold whatever licenses apply. Mendry does not verify your licenses for you — the verification badge on your directory profile reflects what you upload, not what we check with the state.

08 You keep your credentials and CE current.

Your professional credential needs continuing education hours to stay active. You complete the CE. You track the hours. You report them to your credentialing body. Mendry does not report for you and does not guarantee your CE is enough — that’s between you and your credentialing body.

09 You own the quality of your work.

If you make a mistake in your work, the client may lose money. They may ask you to fix it. They may charge you for the loss. Your insurance and your reputation handle this — not Mendry. Build clean files. Communicate well. Hit your deadlines.

10 You market yourself accurately.

You can tell clients: “I am a listed member of the Mendry DCSP Network.” That is accurate. You cannot tell clients: “I work for Mendry” or “Mendry certified me.” Stick to “listed member of the directory.”

11 Your clients are DCP practices. Veterans are not your clients.

You serve the doctor’s practice or the clinic — the DCP. The veteran is the DCP’s patient, not yours. Mendry does not refer veterans to you. The chain goes: Mendry lists DCPs. DCPs hire DCSPs. DCSPs serve DCPs. You are two steps removed from the patient, which is exactly where you should be.

12 You keep your own records.

Your client files, your invoices, your work product, your tax records — all of it lives on systems you control. Mendry does not host your work. We do not back up your data. Use cloud backup. Treat your business like a real business.

13 Your directory listing is conditional, not permanent.

If your credential lapses, your listing pauses. If your insurance expires, your listing pauses. Membership is a standing — you maintain it by keeping everything current. We send you reminders before things lapse. The directory only works if every member listed is actually current.

14 Your membership fee pays for listing — not for leads.

Mendry does not promise you work. The fee you pay covers your spot in the directory and the educational resources we publish. Whether you win the work after that depends on you — your profile, your responsiveness, your rates, your references. Membership is an opportunity, not a guarantee.

15 You are a member. We are a platform. That is the whole relationship.

Mendry does not employ you. We do not contract with you. We do not represent you. We list you. You operate your business. The line between us is clean and clear — and the clean line is what protects both of us.

What This Role Involves

Telehealth Coordinators run virtual care operations. They schedule video visits matching patients with appropriately licensed providers (state licensure matters for telehealth — providers can only practice in states where they hold active licensure). They support patients through technology setup and troubleshooting. They coordinate with providers on virtual visit workflow.

Multi-state coordination is core specialty work. Telehealth practices typically serve patients across multiple states. Each state has its own licensure requirements, telehealth practice rules, and prescribing standards. Coordinators track provider state licensure and ensure visits are scheduled with appropriately licensed providers.

Technology coordination matters daily. Telehealth depends on reliable video platforms, patient devices, and connectivity. Coordinators troubleshoot patient technology issues, coordinate platform vendor support, and manage the daily technical operational layer that virtual care depends on.

The Honest Description

The Telehealth Coordinator role rewards multi-state operational thinking combined with technology fluency. Members who do well in this work enjoy the operational complexity of virtual care, take pride in smooth telehealth operations, and find satisfaction in supporting both providers and patients through this emerging care delivery model.

The Core Activities

1

Schedule telehealth visits across state licensure

Match patients with appropriately licensed providers for each state. Maintain state licensure tracking.

2

Support patient technology setup

Troubleshoot patient technology issues before and during visits.

3

Coordinate provider telehealth workflow

Support providers through virtual visit workflows.

4

Manage telehealth platform operations

Coordinate with telehealth platform vendor support. Handle platform issues affecting service delivery.

5

Track multi-state telehealth compliance

Maintain awareness of state-specific telehealth practice rules and licensure requirements.

Where This Role Appears in the Field

In a hospital or health system telehealth program

Hospital-based telehealth coordinators work within virtual care programs.

In a telehealth services company

Telehealth services companies offer comprehensive telehealth operations.

As an independent contractor

Telehealth practices and traditional practices expanding into telehealth hire independent coordinators.

Federal Payer Workflow

VA CCN, TRICARE & CHAMPVA Credentialing

VA telehealth uses VA-specific video platforms and telehealth standards. Coordinators supporting VA telehealth need VA-specific telehealth knowledge.

VA Community Care Network virtual care involves community provider telehealth for veterans under VA CCN. Coordinators supporting VA CCN telehealth bring valuable federal payer telehealth expertise. TRICARE and CHAMPVA telehealth follow federal program telehealth rules.

The two-hat reality. In a two-hat practice, this work runs on two parallel tracks at once — VA Community Care credentialing and claims under federal authority, and state medical cannabis practitioner participation under state authority. The two tracks never share a workflow, but they share a deadline: a lapse on either side stops payment and access on both. Members who can hold both tracks steady at the same time are the ones two-hat practices keep.

Your Roadmap to becoming an independent Telehealth Coordinator

This is the step-by-step path. Follow each step in order.

Step

Build telehealth operational experience

Telehealth is a relatively new operational discipline. Most coordinators come from healthcare administration backgrounds with telehealth focus.

Step

Develop multi-state regulatory knowledge

State telehealth practice rules vary significantly. Build expertise in your target states.

Step

Set up your business

Step

Get professional liability insurance

Errors and omissions coverage.

Step

Sign HIPAA Business Associate Agreements

Every client signs a BAA. Telehealth involves PHI through video platforms.

Step

Find your first client

Traditional practices expanding into telehealth and telehealth practices needing operational support are natural first clients.

Step

List in the Mendry DCSP Network

Position yourself around telehealth operations specifically.

Step

Build your book of business

Telehealth coordinators often work with 2 to 4 practices on ongoing telehealth operations support.

Education & Experience Pathways

Members exploring this role typically come into the work through one of these learning paths:

Healthcare administration with telehealth focus

Healthcare administration backgrounds with telehealth specialty development.

Patient access transitions with technology aptitude

Experienced patient access professionals who develop telehealth expertise.

Military MOS adjacent paths

Military telemedicine and remote-care roles translate well — military medical roles with teleconsultation experience, 25B (IT Specialist with medical applications), HM with telemedicine experience.

The Skill That Distinguishes Strong Specialists

Telehealth Coordinators who grow fastest are the ones who develop deep multi-state regulatory expertise. The Coordinator who knows telehealth practice rules across 10-15 states (especially large markets and states with substantial veteran populations) creates premium positioning for multi-state telehealth practices.

The Realities of the Work

The Telehealth Coordinator role is operational work supporting an emerging care delivery model. The field continues to evolve as telehealth regulations and reimbursement mature.

It is highly remote-work friendly — appropriately, since the work supports remote care. Compensation is at the mid-level operational range with growth as the specialty matures.

Income — Research the Range

Mendry does not publish specific income figures because numbers vary based on credential, geographic market, employment type, specialty focus, and experience. Here are the authoritative sources to research current income data:

BLS — Medical and Health Services Managers

BLS data covering healthcare operations roles.

bls.gov/ooh/management/medical-and-health-services-managers.htm

HIMSS Telehealth Resources

HIMSS publishes resources covering telehealth operations.

himss.org

FlexJobs & Upwork — Independent Contractor Rates

Strong demand for remote telehealth coordination work.

flexjobs.com · upwork.com (search "telehealth coordinator")

Indeed & Glassdoor — Real-Time Market Data

Active market data for telehealth positions.

indeed.com · glassdoor.com (search "telehealth coordinator")

How to Know If This Role Fits You

The Telehealth Coordinator role is a good fit for members who like the intersection of healthcare operations, technology, and multi-state regulatory complexity. Members who can handle the operational variety of virtual care delivery. Members who enjoy emerging specialty work. For the right person, especially with multi-state regulatory aptitude, it offers growing demand in one of healthcare’s expanding specialties.

About this content. Mendry is a Florida 501(c)(3) nonprofit membership platform. This page is educational and does not constitute medical, legal, financial, or placement advice. Health IT requirements, EHR vendor certifications, telehealth licensure, and healthcare cybersecurity standards vary by setting, vendor, payer, and state. Mendry does not employ, place, refer, or supervise health IT professionals. All members listed in the DCSP Network operate their own independent businesses, set their own rates, sign their own contracts, and carry their own insurance. Mendry does not provide treatment, prescribe or sell cannabis, complete state forms, or collect PHI. Emergency: 911 · Veterans Crisis Line: 988 (Press 1) · Text 838255.

Your Specialty. Your Business. Your Network.

Mendry lists independent credentialing professionals so the two-hat practices that need them can find them. Your business, your rates, your clients, your decisions — we provide the visibility and the platform.